EUROPCAR FAQ

You may choose from the headings below to view our most frequently asked questions.
If your subject is not covered online or you require further assistance please Contact Us.

General

Damage and Optional Coverage

Europcar Membership and Cards

Online Reservation Service

Rental Terms and Conditions

GENERAL

1. Do you hire baby capsules?
   No we do not hire baby capsules but we have a limited number of upright baby seats available at a number of our locations. For more Information Click Here.
   
   
2. What age do I have to be to rent a vehicle?
   The minimum age for all drivers is 21. Drivers aged 21 to 24 are restricted to the types of vehicles they can hire, please contact our Reservation Centre for full details on 1300 13 13 90.
   All Drivers under the age of 25 are subject to a daily age surcharge of $13.20 inclusive of GST.
   
   
3. What is the airport recovery fee?
   The Airport Recovery Fee applies to all Rentals collected from any of our Airport Locations. All goods and services purchased or supplied from an Airport incur an additional charge. The Airport Recovery Fee is applied to the total Daily Fee.
   
   
4. What are Europcar’s Rental Terms and Conditions?
   Please Click Here for a copy of Europcar’s Rental Terms & Conditions.
   
   
5. What methods of payment do Europcar accept?
   Europcar Australia accepts all major Credit Cards including Visa, Mastercard, Bankcard, American Express and Diners Card. Europcar Australia does not accept debit cards.
   
   
6. How many free kilometres per day?
   For all of our Corporate Locations the following FREE Kilometres apply to the following Vehicle Classes:
   
   1. Passenger Vehicles 500 Kilometres free per day
   2. Commercial Vehicles 100 Kilometres free per day
   3. Prestige Vehicles 200 Kilometres free per day
   
   
7. How much do additional Time & Kilometres cost?
   For all of our Corporate Locations the following cost for additional time and Kilometres applies for the following Vehicle Classes:
   
   1. Passenger Vehicles 10 cents (inc GST) per Kilometre
   2. Commercial Vehicles 20 cents (inc GST) per Kilometre
   3. Prestige Vehicles 20 cents (inc GST) per Kilometre
   
   
8. Can I tow using a Europcar Vehicle?
   No, a Europcar Vehicle can not be used to tow or push anything, this forms part of the Rental Terms and Conditions.
   
   
9. What happens if I return the vehicle late?
   If the vehicle is returned up to 3 hours late a third of the rental will be charged. If it is returned greater than 3 hours late a full days rental is applied.
   
   
10. Can anyone other then myself drive the car?
    Nobody can drive a Europcar Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
    
    
11. Can I extend the rental duration?
    Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
    
    
12. Can I return the vehicle outside the location operating hours?
    Yes, you may return your vehicle when the Europcar location is closed, to an alternative location. The vehicle will remain your responsibility until it has been checked by a Europcar Representative.
    
    
13. Do I need to check the condition of the vehicle prior to leaving the keys at the counter?
    Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at time of pick up) you have to inform the Europcar employee for joint examination.
    
    
14. Does Europcar offer one-way rentals?
    If you wish to return the car to a different rental location, please check the rate and feasibility during the reservation process. Europcar operates a National network in order to allow flexible traveling, however in non-participating locations you will be required to pay a higher price.
    
    
15. Do I need to have an International Drivers Licence?
    If you will be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.
    
    
16. If I lock my keys in the vehicle am I covered by Road Side Assistance?
    No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 72 00 55.
    
    
17. Do we charge cancellation Fees?
    Europcar reserves the right to charge a cancellation fee, this can vary from location to location and state to state.
    
    
18. Can I use another persons Credit Card to pay for my rental?
    No, the credit card used for payment of the rental must be in the renters name and embossed on the front of the card. The renter’s signature must appear on the back of the card.
    
    
19. What can I do if I do not have a credit card in my name?
    Cash rentals are accepted however there is a cash qualification process, please ask your Reservation Agent at time of reservation.
    
    
20. Where can I not drive the rental vehicle?
    The Vehicle must be driven on sealed roads at all times. As per the rental terms and conditions you must not take the vehicle:
    
    1. To Kangaroo Island or Fraser Island
    2. Into or out of the Northern Territory, Tasmania or to any points in Western Australia west of Carnarvon;
    3. In the Northern Territory, on the unsealed sections of Larapinta and Namitjira Drivers, commonly known as the “Mereenie Loop” and the unsealed road to Jim Jim and Twin Falls,
    4. In the Northern Territory, south of Katherine to the South Australian Border, outside of local towns and city precincts between sunset and sunrise;
    5. In Queensland:
       • Beyond Chillagoe or Georgetown in a westerly direction;
       • If the Vehicle is a passenger vehicle or truck, beyond Cape Tribulation or Laura in a northerly direction;
       • If the Vehicle has four wheel drive, beyond Cooktown or Laura in a northerly direction;
       • Above the snowline in Tasmania, New South Wales and Victoria (being Jindabyne in New South Wales and Bright in Victoria) from 1 June to 30 September each year;
       • On beaches or through streams, dams, rivers, or flood water.
       • On flood prone roads or any road way where the Police or any Government Authority have issued a warning or caution;
    
    Examples of some conditions are:
    • Driving above the snowline
    • Vehicle is submerged in water
    • Driving on beaches and/or dry river beds
    • Proven to be drink driving
    • Driving off road
    • Damage to underbody and overhead
    • Reversing damage (Western Australia Only)
    
    
    
21. To drive a truck, do I need a special drivers licence?
    Most of our trucks can be driven with a generic licence. Our staff are at your disposal to give you details concerning our different truck models.