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All Europcar locations provide clients
with 24 hour emergency road side assistance.
The number in case of a break down for our standard fleet is 1800 625
035, this is printed on the Rental Agreement and Rental Agreement Wallet.
Roadside assistance is free for all mechanical damage defects not resulting
from Renter misuse of the vehicle.
We charge for all non-mechanical defects such as lost keys, keys locked
in the vehicle, flat battery due to lights being left on etc. Costs charged
can be obtained by contacting Customer Service on 1300 720 055.
In the case of an accident you must always remember to complete an accident
report form, giving a full report of the circumstances. If another vehicle
is involved you must complete a jointly agreed report with the other person
involved. Renter maybe held responsible for costs incurred for damage
to the rented vehicle if renter fails to complete an accident report form.
An additional driver is someone who is
not “The Renter” but is someone the renter is giving permission to drive
the vehicle as an “Authorised Driver”.
Any additional driver’s need to show their Drivers Licence either prior
to or at the time of rental.
Every additional driver is charged an additional driver fee of $3.30 inclusive
of GST per day.
The minimum age for all drivers is 21.
Drivers aged 21 and 22 are restricted to the types of vehicles they can
hire, please contact our Reservation Centre for full details on 1300 13
13 90.
All Drivers under the age of 25 are subject to a daily age surcharge of
$13.20 inclusive of GST.
The Airport Recovery Fee applies to all
Rentals collected from any of our Airport Locations. All goods and services
purchased or supplied from an Airport incur an additional charge. The
Airport Recovery Fee is applied to the total Daily Fee.
 |
 |
| Adelaide |
8.64% |
|
| Albury |
9.00% |
|
| Alice Springs |
10.50% |
|
| Brisbane |
10.70% |
|
| Broome |
3.00% |
|
| Cairns |
6.00% |
|
| Canberra |
11.00% |
|
| Coolangatta |
9.81% |
|
| Darwin |
10.50% |
|
| Hobart |
7.00% |
|
| Launceston |
7.50% |
|
| Mackay |
9.22% |
|
| Maroochydore |
7.00% |
|
| Melbourne |
9.81% |
|
| Perth |
11.00% |
|
| Rockhampton |
0.00% |
|
| Sydney |
11.00% |
|
| Townsville |
8.06% |
|
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At Europcar, we strive to make renting
a car an easy and enjoyable experience for our customers. It is important
that our customers feel safe and secure in the knowledge that they have
chosen the best protection package to suit their individual needs.
What is Automobile Third Party Liability?
What is Damage Liability?
Windscreen Headlights and Tyres
Loss Damage Waiver
Total Protection Pakage
Automobile
third party liability for bodily injury
When you rent a vehicle from Europcar, Third Party Liability cover for
Bodily Injury is provided in accordance with the legal requirements of
the country of rental.
This cover is automatically included in the rental at no extra cost. The
level of coverage provided depends on local government legislation.
Damage Liability
When hiring a vehicle the Renter is liable for damage to the vehicle and
third party property.
In the event of an accident, loss or damage to the vehicle or third party
property, a Damage Liability Fee (DLF) will be charged. This fee is charged
regardless of who is at fault or the amount of damage. If the loss or
damage is ultimately less then the DLF, part of the DLF will be refunded.
The standard Damage Liability Fee (inclusive of GST) is as follows:
- $2,750 for Cars, Rav4, Buses and Trucks
- $5,500 for 4WD, Luxury and Prestige
Vehicles
The above fees are subject to change. Please
check at time of reservation or rental.
The customer can reduce the above Damage Liability Fee by paying a supplementary
fee. There are three options to choose from:
- Windscreen,
Headlights and Tyres (WHT)
This fee provides protection for damage to the front windscreen, headlights
and tyres.
- Loss
Damage Waiver (LDW)
This fee reduces the Damage Liability Fee in the case of loss or damage
to the Europcar vehicle or third party property (excluding Windscreen,
Headlights and Tyres).
- Total
Protection Package (TPP)
The total protection package combines both the Loss Damage Waiver (LDW)
and includes the Windscreen, Headlights and Tyres (WHT) at a combined
lower cost for increased customer peace of mind.
IMPORTANT NOTE
If the TPP or LDW option is chosen it does not eliminate the customers Damage
Liability Fee but it does reduce the Damage Liability Fee (See the Optional
Coverage Charges Table).
At all times, the customer must comply with the Rental Terms and Conditions
of the Europcar Rental Agreement.
If a customer is 21 or 22 years of age, the Damage Liability Fee can not
be reduced.
To see table of optional coverage charges See Here.
For the protection of your children, child
safety restraint seats are available at some Europcar locations upon advance
reservation. Babyseats cost $5.50 inclusive of GST per day.
The Babyseat must be installed by the driver of the vehicle. For your
child’s safety, remember these key tips:
Carefully review both the child restraint and vehicle instructions
- All children should be buckled up in the back
- Never place a child restraint seat in a seat with an active airbag
- Always get a tight fit – the restraint should not move more than one
inch from side to side or front to back
- Make sure that the harness straps and clip are positioned and secured
appropriately
- Set the example – always buckle up yourself !
Citylink is a world class expressway with
electronic tolling. It connects three of Melbournes major arterial routes
and provides seamless travel between the Monash, Tullamarine and West
Gate Freeways.
Toll charges can be purchased through Europcar when you make your reservation
or at the Branch at time of collection, the cost per rental day is $8.80
inclusive of GST.
Alternatively you can purchase a day pass directly from Citylink starting
from $9.10 inclusive of GST for a 24 hour pass (or one day).
Before purchasing a pass from Citylink you must first have your rental
car so the registration number can be entered into the Citylink system.
Citylink does not accept AMEX or Diners Card as a method of payment.
Contact details for Citylink:
Telephone: 13 26 29
Website: http://www.transurban.com.au/
Europcar Australia accepts all major Credit
Cards including Visa, Mastercard, Bankcard, American Express and Diners
Card. At the time of vehicle collection there must be sufficient funds
available on the nominated credit card to cover all applicable rental
charges. When collecting the vehicle the credit card holder needs to be
present, unless a Letter of Authority has been completed by the credit
card holder. For more information on this procedure, please contact our
reservation centre on 1300 13 13 90. Europcar Australia does not accept
debit cards.
Europcar Australia will not accept personal
cheques as a means of payment for the rental. We do accept cheques that
have an ABN or ACN number printed on them.
For all rentals being paid with cash the
renter will need to pay the full amount of the rental and a security bond
of $350. The security bond will be refunded when you return the vehicle.
Europcar have a cash qualification process, please check at the time of
reservation.
At all times the Europcar Vehicle must
be driven on sealed roads. As set out in the Rental
Terms and Conditions there are some areas that Europcar Vehicles can
not be driven and these include:
- Kangaroo Island and Fraser Island
- Into or out of the Northern Territory,
Tasmania or to any points in Western Australia north of Carnarvon
- In the Northern Territory on the unsealed
sections of Larapinta and Namitjira Drives, commonly known as the “Mereenie
Loop” and the unsealed road to Jim Jim and Twin Falls
- In the Northern Territory, south of
Katherine to the South Australian Border, outside local towns and city
precincts between sunset and sunrise
- In Queensland:
- Beyond Chillagoe or Georgetown in
a westerly direction
- If the vehicle is a passenger vehicle
or truck, beyond Cape Tribulation or Laura in northerly direction;
- If the vehicle has four wheel drive,
beyond Cooktown or Laura in a northerly direction
- Above the snow line in Tasmania, New
South Wales and Victoria (from Jindabyne in New South Wales and Bright
in Victoria) from 1 June until 30 September each year
- On beaches or through streams, dams,
rivers or flood waters
- On flood prone roads or any roadway
where the Police or any other Government authority have issued a warning
or caution
Vehicle Registration Recovery charges apply
to all States and Territories.
This recovery reimburses Europcar for
Registration and compulsory third party insurance imposed by the various
State and Territory Registration Authorities.
A nominal fee of $3.50 per day is applied
to every rental.
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